Customer Quality Team Manager

Have an appetite for more?

Join a leading global bakery group powered by ambitious people that are truly passionate about delivering the best in everything they do.

With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.

In order to reinforce our Corporate Quality Team, we are looking for an entrepreneurial Customer Quality Team Manager with a Master Data-focus.

This is what you will do

The Customer Quality Team Manager will be responsible to organize our customer quality data in the most efficient way. To that end, you will design the process of importing data from different sources to a Master Data file that will link to our customer’s systems. You show a collaborative leadership style, steering a team of 2 dedicated Quality Officers, and will handle customer quality inquiries as well.

Your key responsibilities on:

  • Master Data

    • You develop, maintain and implement procedures that ensure the correct management, timely delivery and constant quality of the master data. With a result that the business processes are consistently fed and by ensuring that data flows are run correctly over the entire life cycle of data – both internally and to 3rd party’ systems.
    • You promote a correct and consistent use of data management and propagate this approach cross-functionally and over the different production sites.
    • You are in charge to continuously update an internal data management instruction manual.
    • Together with your team, you organize user training sessions stakeholders/users from other departments (marketing, NPD, sales, production,…).
  • Customer Quality

    • You are accountable for creating the correct specifications and labels and for delivering finished product specifications to the customers in the demanded format or database, with respect for legislation in the country of production and the country of Sales. This is delivered in a timely matter, in order to continuously improve the performance and Customer Satisfaction.
    • The correctness of specifications is challenged, linked to existing and upcoming legislation and always up-to-date. Whenever changes are requested or initiated by suppliers, these are communicated to the customers with respect to their requirements.
    • Customer Quality Questions are answered in a smooth and correct way, considering their individual requirements.
  • Team Lead

    • You are coaching and working together with a dedicated team of customer quality officers. As a team you are responsible for creating and managing master data in the different systems and bringing all this information on-time in the requested formats to our customers.
    • This data goes from information from our suppliers to creating final product specifications & information, with respect for the Customer Requirements, our Quality Objectives and the current legislation
    • You keep an overview of the team’s activities, monitor the work quality and set priorities together.
    • You have a collaborative management approach and can inspire your team to work on efficiencies and implement changes when needed.

You have:

  • In addition to your Master’s degree in Engineering/Sciences (or equally through experience)
    • you have minimum 3 to 5 years of work experience in Master Data Management (MDM), Product Information Management (PIM) and Data Governance
    • you are an experienced food professional who has a thorough knowledge of Quality Management Systems such as BRC and IFS. Knowledge & understanding of the EU legislation in Food, Quality Management standards are a real asset
  • A first relevant experience in coaching and motivating colleagues is recommended

Your “power skills”

  • Profound analytical & conceptual skills that enable you to set-up and run a Customer Quality Management-structure. In combination with your problem-solving techniques and pragmatic approach you will challenge the status-quo and look for alternative solutions.
  • Your organization skills are on point. Furthermore, you are familiar with MS Office tools and have affinity for new software systems.
  • You have strong interpersonal & communication skills which allow you to develop your internal network and steer change. You have a proficient knowledge of Dutch & English. Knowledge of Spanish and/or French would make a great advantage.
  • You are highly service- and quality driven and are determined to deliver results.

What we offer to you

  • A job where you can have direct impact on our products and the customer satisfaction. You will be working closely together with both our Marketing/NPD team as well as our Production teams.
  • Being part of a committed and coherent team whilst having the support & structure of an international organization that is in full expansion where you get the opportunity to grow personally and evolve professionally;
  • The opportunity to work for an employer with an ambitious vision, resulting in millions of smiling tummies. Lantmännen – a cooperation of 25 000 farmers – is our key shareholder whose down-to-earth and entrepreneurial spirit is reflected throughout our entire organization.

Place of work: Londerzeel but with the flexibility of working from Mouscron on a regular basis

Sounds interesting?

We will interview ongoing so please don’t hesitate to send your application by submitting your resume.

If you have any questions about the position or recruitment process, please reach out to Els Magerman (Talent Acquisition Specialist). If you have any questions about the position, you are welcome to contact Nadja Van Maldegem (Corporate Quality Manager).

We will treat your candidature with the highest level of confidentiality.